Last updated: October 2026
These terms apply to the use of this website and to every order for bananas placed with BanFarms, unless a separate written agreement such as a dealer agreement says otherwise.
By using this website or placing an order, you agree to these terms. If you are ordering for a business, you confirm that you have authority to bind that business. Where a signed dealer or supply agreement exists, that agreement takes priority over these terms where they differ.
Banana supply and prices change with each harvest. A quote is valid only for the delivery week stated on it. Fixed prices for standing orders apply for the four-week block agreed in writing and are reviewed before each new block.
Prices on quotes include crates and delivery to the agreed address unless the quote says otherwise.
An order is confirmed only when we confirm it by phone, message or email. We may decline or reduce an order if the harvest cannot supply it, and we will tell you before the delivery day if that happens.
Standing orders continue at the agreed volume and day until either side changes or ends them in line with these terms.
You may change or cancel an order without charge if you tell us at least two days before the delivery day. Changes made later may not be possible once fruit has been cut or placed in the ripening room. See our Refund and Cancellation Policy for details.
Each crate is graded at dispatch against the seven-stage ripening chart and labelled with the stage at dispatch. Fruit continues to ripen after it leaves the farm, and its rate depends on temperature and handling after delivery, which are outside our control.
We aim to deliver fruit within one stage of the target you ordered. Natural variation in size, shape and surface marking is normal for fresh produce and is not a defect.
We deliver to the agreed address on the agreed day. Someone must be available to receive the fruit, count the crates and sign the delivery slip. Risk in the fruit passes to you when the delivery slip is signed or, for collections, when the fruit is loaded into your vehicle.
Ownership passes to you when we receive payment in full.
Crates remain our property. Please keep them clean and return them on the next delivery. Crates that are not returned within four weeks, or are damaged beyond normal wear, may be charged at replacement cost.
New customers pay on delivery. Business customers approved for weekly settlement must pay each statement within seven days of its date. We may pause deliveries on accounts that are overdue until the balance is cleared.
Report any problem with a delivery within 24 hours, with photographs of the crate label and the fruit. Claims made after this time, or for fruit stored below 12°C or in direct sun after delivery, may not be accepted.
Our total liability for any order is limited to the price of that order. We are not responsible for indirect losses such as loss of profit or business, except where the law does not allow this limitation. Nothing in these terms limits liability that cannot be limited by law.
Bananas are a crop. Storms, floods, disease, transport disruption and similar events can reduce or delay supply. We will tell you as early as possible and will not be liable for delays or shortfalls caused by such events.
The text, photographs, logo and design of this website belong to BanFarms or are used under licence. You may share links to our pages, but you may not copy the content for commercial use without permission. Do not attempt to disrupt the website or access areas you are not authorised to use.
These terms are governed by the laws of the country in which BanFarms is registered, as shown on our Contact page, and any dispute will be handled by the courts that have jurisdiction there.
