Privacy Policy

Last updated: October 2026

This policy explains what personal information BanFarms collects when you use this website, contact us or buy from us, why we collect it, and the choices you have.

Who we are

BanFarms is a banana farm and wholesale dealer. In this policy, “BanFarms”, “we” and “us” mean the business that operates this website and the farm. We are responsible for the personal information described here.

You can contact us about privacy at any time by email at contact@banfarms.com or by phone at +8801822-752695.

Information we collect

We collect only the information we need to answer enquiries, supply bananas and run our business.

Contact details you give us through the enquiry form, by email or by phone: your name, business name, phone number and email address.
Order details such as varieties, quantities, delivery addresses, delivery days and ripening stages.
Account and payment records for business customers, including invoices, statements and settlement history. We do not store card numbers on this website.
Technical information collected automatically when you visit the site, such as your browser type, device, pages visited and approximate time of visit.

How we use your information

To reply to enquiries and give you prices and availability.
To plan harvests, ripening and deliveries for your orders.
To issue delivery slips, invoices and statements, and to keep accounting records.
To contact you about changes to an order, delivery delays or quality issues.
To keep the website secure, prevent spam and understand which pages are useful.
To meet legal, tax and food safety record-keeping obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your permission.

Legal grounds for processing

We process personal information because it is necessary to take steps at your request before entering into a supply agreement, to perform that agreement, to comply with legal obligations, or for our legitimate interest in running a safe and efficient business. Where we rely on consent, for example for optional cookies, you can withdraw it at any time.

Who we share it with

We share information only where it is needed to run the business:

Delivery drivers and transport partners receive the delivery address, contact name and phone number for your order.
Accountants and auditors may see invoices and payment records.
Website hosting, email and form providers process data on our behalf under their own security and confidentiality terms.
Authorities, where we are legally required to disclose information.

Partner growers do not receive your personal details.

How long we keep it

Enquiries that do not lead to an order are deleted after twelve months. Order, invoice and payment records are kept for as long as tax and accounting rules require, after which they are securely deleted. Website log data is kept for no longer than ninety days.

Keeping it secure

The website uses an encrypted connection. Access to customer records is limited to the people who need them to process orders and accounts, and admin accounts are protected against repeated login attempts. No system is perfectly secure, but we take reasonable steps to protect your information and will tell you if a breach affects you.

Your rights

You can ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that is wrong or out of date;
delete information we no longer need to keep;
stop using your information for a particular purpose, such as optional cookies or updates.

Send requests to contact@banfarms.com. We will reply within thirty days and may ask you to confirm your identity first.

Children

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy when our services or the law change. The date at the top of the page shows when it was last updated. Significant changes will be highlighted on this page.

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