Last updated: October 2026
How to change or cancel an order, and what we do if a delivery is not right.
Fresh bananas cannot be resold once they have left the farm, so this policy is built around early communication. Tell us about changes before the fruit is cut, and tell us about problems as soon as you receive it.
Standing orders can be paused or ended with notice before the start of the next four-week block.
Contact us within 24 hours of delivery with photographs of the crate label and the affected fruit. We accept claims for:
We may ask to inspect the fruit or collect a sample.
Where a claim is accepted, you can choose a credit on your account, a replacement on the next delivery, or a refund for the affected crates. Refunds are made by the same method as the original payment, normally within seven working days of the claim being accepted.
If we cannot supply an order because of weather, disease or another event outside our control, we will tell you as soon as we know. You will not be charged for fruit that is not delivered, and any prepayment will be refunded or credited in full.
Returned crates are credited against crate charges only if they are clean and undamaged. Crate deposits, where taken, are refunded when the crates are returned.
Email contact@banfarms.com or call +8801822-752695. Please include your name, delivery date and the lot code from the crate label.
